IC Markets Support: Getting a Stuck Case Moved
Help Centre, email and live chat, stated as available 24 hours a day, Monday to Sunday.
Open IC Markets Account →IC Markets publishes three support channels - a Help Centre, email and live chat - stated as available 24 hours a day, Monday to Sunday, with no Filipino-language line and no Philippines office advertised. Support can explain the broker's own published terms, but it is not the channel for a question about the Securities and Exchange Commission of the Philippines' licensing position - that belongs with SEC PH itself, not the broker's support desk. Withdrawal requests are processed against a 12:00 AEST/AEDT cut-off (Australian server time), which falls around 09:00-10:00 in Manila depending on Australian daylight saving; requests filed before it are actioned the same day, after it on the next business day. This is an independent guide, not IC Markets' own contact page. CFD trading carries a high risk of losing money.
Which channel actually moves which problem
Filipino clients reach IC Markets support the same way traders anywhere else do: through the Help Centre, by email, or via live chat, stated as available 24 hours a day, Monday to Sunday. None of the three channels is built specifically for the Philippines - there is no Tagalog or Filipino-language queue, and no local Philippines office is advertised, so a question typed at 2am in Manila is handled by the same global desk as one typed from Sydney or London.
| Channel | Best for | When |
|---|---|---|
| Help Centre | Published answers on funding, withdrawal and platforms | Any time |
| Live chat | Quick account questions | Stated as 24 hours a day, Monday to Sunday |
| Anything you want a written answer to, such as a fee or eligibility question | Any time; keep the reply for your records |
No Filipino-language support and no Philippines office are advertised on the pages we checked (checked 2 September 2026).
One thing worth being clear on: support can tell a Philippine client how long a card or bank wire withdrawal usually takes, but it will not tell them whether trading with an offshore broker sits comfortably against SEC Philippines expectations for local registration. The entity relevant to Philippine clients, per the broker's own registration feed checked on 2 September 2026, is Raw Trading Ltd, licensed in Seychelles under FSA Securities Dealer's licence SD018 - there is no separate SEC Philippines licence on record. That regulatory question belongs with SEC Philippines, not with a live chat agent. CFD trading carries a high risk of losing money.
Before you call it stuck: the normal waiting times
| Method | Deposit crediting | Typical withdrawal timeframe |
|---|---|---|
| Bank cards, PayPal, Neteller, Skrill, UnionPay | Instant | Card withdrawals typically 3-5 business days, occasionally up to 10; e-wallet withdrawals return to the same e-wallet |
| Bank wire transfer | 2-5 business days | International wires can take up to 14 days, plus possible intermediary bank fees |
| FasaPay | Instant | Withdrawn by bank wire, not back to FasaPay - follows the wire timeline |
IC Markets charges no deposit or withdrawal fee itself, though banks, cards and payment providers may apply their own. The 12:00 AEST/AEDT request cut-off lands at roughly 09:00-10:00 Philippine time depending on Australian daylight saving; requests before it are processed the same day, after it the next business day.
IC Markets at a glance
| Item | Detail |
|---|---|
| Minimum deposit | USD 0 on Raw Spread, cTrader Raw Spread and Standard |
| Maximum leverage | Up to 1:5000 on MetaTrader and up to 1:1000 on cTrader, tiered by lot size |
| Swap Free coverage | 90+ instruments on Raw Spread and Standard, across MT4, MT5 and cTrader |
| Account types | Raw Spread, cTrader Raw Spread, Standard |
| Platforms | MetaTrader 4, MetaTrader 5, cTrader |
| Support | Help Centre, email, live chat; stated available 24 hours a day, Monday to Sunday; no Philippines office or Filipino-language line advertised |
| Philippines licensing status | No local SEC Philippines licence; relevant entity per the broker's registration feed, checked 2 September 2026, is Raw Trading Ltd (Seychelles), FSA Securities Dealer's licence SD018 |
Published IC Markets terms, checked 2 September 2026.
Frequently asked questions
Is there a Tagalog or Filipino-language support line for IC Markets?
Can support confirm whether trading with IC Markets is allowed under SEC Philippines rules?
What to have ready so a Philippine case moves in one round
The support desk is one global operation and the reply arrives in English, so the variable a Manila-based client controls is not which channel to use but how complete the first message is. Three of IC Markets' published rules generate most of the back-and-forth on Philippine cases, and each has a document that settles it.
- Funds must move in the client's own name - third-party payments are refused, and a joint account qualifies only when the client is one of the parties. Have the account or card statement showing the name, not just the transaction.
- Withdrawals must return to the source of the deposit, so a case about a payout is really a case about a deposit. Quote the original funding method and date in the first message.
- Card withdrawals are capped at the amount that card deposited, with the excess leaving by a prior method or by bank wire, stated at up to 14 days plus possible intermediary bank charges. Say which of the two you are asking about.
One timing note applies to all three: the 12:00 AEST or AEDT request cut-off is a broker-side deadline, not a Philippine one, and it falls around 09:00 to 10:00 in Manila. A case opened in the Philippine afternoon is, from the desk's point of view, a case opened for tomorrow.